Identify if it is really your password that is keeping you from getting access. It might also be your PIN.
Here are solutions for either situation:
- Password: For the password recovery, you need to be logged out (sign out of your account if you are logged in), click on recover password, get the email, log in with the temporary password, and then change the password after this process.
There are two important things to notice:
- The link has a 1 hour expiration
- If you click to send the reset password link more than once, only the last link will be valid. The other ones will become expired.
(Gmail will group them into the same 'conversation', and if you click on the 1st link, it will be expired. Therefore, you will need to make sure to click the link of the latest email.)
If you aren’t receiving the password reset email, be sure to double check in your spam folder.
- PIN: If you are having trouble with the PIN, you need to log out of Youper, then login again and change the PIN.
Please find below step-by-step instructions displayed in images.
If you have any further questions, please contact us.