General Questions

Subscription

• How do I cancel my subscription?
• Is there a commitment?
• Can I use insurance?

About Youper

• Does Youper have therapy?
• Is there a Youper mobile app?
• How can Youper be so much more affordable than other mental health services?
• Lifeline services
• What’s Cognitive Behavioral Therapy or CBT?
• I’m seeing a therapist. Can I use Youper?

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Account

• Updating payment information
• How to invite others to use Youper?
• When is the renewal date of my subscription?
• Changing your Apple ID
• How can I find my Youper User ID or current version?
• What are the available plans?

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Privacy

• How can I unsubscribe from emails?
• Can I request my data?
• Can I sync my account on multiple devices?
• How does Youper protect my privacy?
• Is my information shared with other users?
• What does Youper do with my information?

App activities

• How do I access mood tracking easily?
• How can I change the font of Youper?
• What is a streak?
• Can I record an emotion for the past?
• Accessing Youper’s sleep sounds
• How to delete a conversation?

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Symptoms monitoring

• Why the conditions monitoring are not so frequent?
• How can I add more symptoms tracking?
• I didn’t answer truthfully on a test can I start over?
• Why my health checkups changed from each 2 weeks to 4 weeks?

Troubleshooting

• Why can’t I log into my account?
• How to clear the cache for Youper on Android?
• How does cloud sync work?
• What can I do when I see a white screen or a never ending loading?
• I can’t see my data
• I would like to request a refund

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