General Questions

About Youper

• Lifeline services
• What’s Cognitive Behavioral Therapy or CBT?
• I’m seeing a therapist. Can I use Youper?
• Is Youper Free?
• Can Youper give a medical diagnosis, medical advice or treatment options?
• Is it a human talking to me?

Account and Subscription

• Updating payment information
• How do I cancel my subscription?
• When is the renewal date of my subscription?
• Changing your Apple ID
• How can I find my Youper User ID or current version?
• How can I change the language?

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Privacy and Security

• Can I request my data?
• Can I sync my account on multiple devices?
• How does Youper protect my privacy?
• Is my information shared with other users?
• What does Youper do with my information?

App activities

• How can I change the font of Youper?
• What is a streak?
• Can I track a mood or emotion from the past?
• How to delete a conversation?
• Why I can't select more than one emotion?
• What are tags or factors and how should I use them?

Symptoms monitoring

• Why the conditions monitoring are not so frequent?
• How can I add more symptoms tracking?
• I didn’t answer truthfully on a test can I start over?
• Why my health checkups changed from each 2 weeks to 4 weeks?

Troubleshooting

• Why can’t I log into my account?
• How to clear the cache for Youper on Android?
• How does cloud sync work?
• App crashing, freezing, stop working, stuck at a never ending loading screen
• I can’t see my data
• How do I report a bug?

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